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Covid-19

A SAFE RETURN TO BUSINESS

 

Thank you for trusting the Holbrooke as a place you know and love to safely create lasting memories. As we return to business from our extensive renovation, our highest priority is the health and well-being of our family—including our guests, employees and our local community.

 

Please see below for updates on policies as well as actions taken to ensure your health and safety during your visit to the Holbrooke. In addition to the plan, each operating department has its own customized set of procedures.

 

We have relied on the best available science on sanitization methods and protocols to develop our plan. We will continue to refine and update as additional direction becomes available.

 

We look forward to welcoming our guests back to the property starting October 2020.

 

We thank you for your support of the Holbrooke, a place that is near and dear to our heart, and many of yours.

 

See you soon!
In good health,

 

Michael Barber

General Manager

GUEST CONSIDERATIONS:

 

  • Prominent signage is displayed, including any required social distancing signage, floor markings indicating 6-foot distancing in common areas, including elevators, and required hygienic practices and policies in all employees and guest common areas.
  • Where physical distancing is not possible, ‘sneeze guards,’ mask requirements, or usage limits and layout adjustments are in place.
  • Request guests and visitors use hand sanitizer and provide dispensers, touchless whenever possible, at primary guest entrances and contact areas.
  • An amenity bag is provided during check-in containing COVID-19 awareness information, hand sanitizer, and perhaps masks/gloves.
  • Guests enter through doors that are open or are automated or manually operated by an employee.
  • Employees do not open the doors of guest vehicles and there are no valet services, unless requested or special circumstances.
  • Guests requesting bell service are assisted and the bell cart is sanitized after each use.
  • If masks are required, the hotel displays signage prominently, outlining proper mask usage.
  • Provide a spray bottle of sanitizer or wipes in each room for guest use.
  • Elevator button panels are sanitized and/or hand sanitizer is available at or in elevators, and the number of guests per elevator is limited.
  • Multi-use and unnecessary items and amenities are removed from guest rooms.
  • Housekeeping does not enter guest rooms during a stay, unless by special request or circumstances and only when guests aren’t present.
  • Room service is adjusted for proper pickup/delivery protocols, sanitation of cutlery and single use condiments.
  • Dining services are updated to discontinue self-service buffets, using cafeteria style or grab-and-go services instead.
  • The property website communicates expectations to guests, including cleanliness and safety features, as well as expectations for arrival and stay.
  • If applicable, ensure physical distancing and cleaning and disinfecting of furniture and equipment at pools or aquatic venues.

EMPLOYEE CONSIDERATIONS:

 

  • Employees are educated on COVID-19 and all guest protocols and procedures.
  • Employees have been educated on proper hand cleaning practices and follow guidelines regularly and after activities such as using the restroom, cleaning, eating, and before and after starting shifts.
  • Employees wear appropriate PPE in accordance with state or local regulations and are trained on proper use and disposal of PPE. Masks and gloves have been provided to employees when appropriate/required.
  • Housekeepers are required to wear masks and gloves, with eyewear highly recommended.
  • Staff meetings are conducted with appropriate social distancing (outdoors, virtually, or in other appropriate areas).
  • Employees are encouraged to check their temperature prior to their shift and not come to work if feeling sick. Ask employees if they are experiencing symptoms of COVID-19 (confidential medical record).
  • CLEANING PROTOCOLS:
  • The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
  • EPA approved cleaning and sanitizing protocols are in place to clean guest rooms, with particular attention paid to high- touch items. HEPA filters are to be utilized in vacuum cleaners.
  • Rooms are ‘sealed’ or mechanisms such as enhanced key control via property management systems and/or notices are in place for clean rooms not to be entered between guests.
  • All bed linens and laundry are washed at the hottest temperature in accordance to CDC guidelines, and dirty laundry is bagged/contained in the guest room to eliminate excess contact while be transported.
  • Rooms are left vacant for 24-72 hours prior after a guest has departed.
  • The frequency of cleaning and sanitizing in all high traffic back of house areas, with an emphasis on employee dining rooms, locker rooms, restrooms and kitchens, is increased.
  • Shared tools and equipment are cleaned and disinfected during and after each shift or anytime the equipment is transferred to a new employee.
  • The use of shared food and beverage equipment, including shared coffee/tea service, has been discontinued.
  • In the case of a presumptive COVID-19 positive guest, the guest’s room is removed from service and quarantined and the guest room is not returned to service until case is confirmed or cleared. In the event of a positive case, the room is only returned to service after undergoing an enhanced sanitization protocol (per county regulations, if applicable).
  • The frequency of air filter replacement and HVAC system cleaning is increased to maximize fresh air exchange.
  • Suppliers, delivery drivers, and other individuals from third-party companies are reminded of symptom screening and social distancing requirements.